1. Eligible Returns
At Gyanavi Publishers & Distributors, we take care to ensure that books are packed and supplied correctly.
Returns will be accepted only in the following circumstances:
- Damaged books: Books received with physical damage.
- Defective books: Books with printing, binding or other manufacturing defects.
- Incorrect books supplied: Books received that are different from the books ordered.
Return request deadline: Customers must notify us and raise a return request within 7 days from the date of delivery.
2. Non-Returnable Situations
We do not accept returns for:
- Change of mind after placing an order.
- Books ordered incorrectly by the customer.
- A decision not to use or read the book after delivery.
- Reasons other than damage, defects or incorrect supply.
3. How to Request a Return
Customers must contact us within 7 days of delivery and provide:
- Order number.
- Details of the issue.
- Clear photographs of the damaged, defective or incorrectly supplied book.
- Photographs of the packaging, where applicable.
Please contact us before sending any item back. Our team will review the request and provide return instructions.
4. Return Shipping Charges
- If the return is due to an error by Gyanavi, such as supplying an incorrect book, or a damaged or defective book, Gyanavi will bear the return shipping cost.
- For other eligible return situations, the buyer will bear the return shipping cost.
5. Refund and Replacement
After reviewing the issue, Gyanavi will determine whether a replacement or refund is appropriate.
- Replacement will depend on product availability.
- Approved refunds will be processed within 15 days after Gyanavi receives the returned book.
6. Contact Us
Gyanavi Publishers & Distributors
Email: [email protected]
Please mention your order number in all return, replacement or refund communications.